(in case the “Refresh page” isn’t enough of a “start over”) Also, click “Refresh Results” on the menu on the left-hand side of the Intel® DSA scan page (this acts as a complete “start over” for the service). Then you can also try to clear the browser cache and then rescanning the Intel® DSA tool again. The ones that are supported by Intel® DSA are: Chrome, Firefox and Edge. For this scenario, we recommend scanning with different browsers. In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:ĭid you make any recent hardware/software changes that might cause this problem?ĭoes the problem happen at home or in the work environment? Leamsi, Thank you for posting in the Intel® Communities Support. 10:20:23 -07:00 13804:11 Error OnStart () Exception while starting session: System.NullReferenceException: Object reference not set to an instance of an object.|| at .PopulateResults(ISettingsRead readOnlySettings, OsDetails computerDsaOperatingSystem, Boolean isIntelSystem)|| at .d_1.MoveNext()||- End of stack trace from previous location where exception was thrown -|| at .ThrowForNonSuccess(Task task)|| at .HandleNonSuccessAndDebuggerNotification(Task task)|| at .d_3.MoveNext()||- End of stack trace from previous location where exception was thrown -|| at .ThrowForNonSuccess(Task task)|| at .HandleNonSuccessAndDebuggerNotification(Task task)|| at .d_12.MoveNext()||- End of stack trace from previous location where exception was thrown -|| at .ThrowForNonSuccess(Task task)|| at .HandleNonSuccessAndDebuggerNotification(Task task)|| at .d_8.MoveNext() I went looking for the logs and I find this line at the end of the service logs for today's attempt at fixing it: I have tried uninstalling DSA using the uninstaller, then rebooting, then reinstalling again. I refreshed the page and ever since then it's been stuck on "Scanning your system". When I opened the site it showed me a few updates, I tried to install one of them but it said it had an error. Then one day I got a notification that I had some updates to install. Before that, Intel DSA had been working fine for the last 2 years or more. I've been having this issue for a few (2 or 3, I can't remember) weeks now.
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